Effective: 27 August 2026
Thank you for shopping at Nutsontop.lk. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Because our chocolates are handmade food items that cannot be resold once they leave our care, we follow a limited and quality focused policy. Please read it before placing your order.
This policy applies only to orders placed directly through Nutsontop.lk.
Products purchased from retail partners, stockists or other third party sellers are subject to that seller's own policy and should be raised directly with them.
We do not accept the physical return of any product. All Nutsontop products are handmade food items. Once an order has left our care we cannot verify how it has been stored, handled or transported, and for food safety reasons a returned product can never be resold.
Because no product is returned to us, all claims are assessed on the evidence you provide.
We do not offer refunds, replacements or exchanges for change of mind or preference. This includes a change of mind about flavour, size, combination or quantity.
Orders cannot be cancelled once placed, whether before or after dispatch. Our chocolates are handmade and each order is prepared individually, so production begins as soon as your order is confirmed.
If you receive an incorrect item, or an item is missing from your order, contact us within 48 hours of delivery with:
Once verified, we will send the correct or missing items at our cost. You will not be charged for delivery of the replacement.
Any other claim relating to your order will be reviewed individually by Nutsontop (Pvt) Ltd. Where a claim is accepted, we may offer a replacement, an alternative product of equal value, or a refund. Acceptance and the form of resolution are determined by Nutsontop (Pvt) Ltd following review of the evidence provided, and are not guaranteed.
All claims must be submitted within 48 hours of delivery, with your order number, a clear description of the issue, a photograph of the product and a photograph of the outer packaging.
Claims are accepted only in respect of the first delivery attempt to the address provided at checkout.
We pack every order in protective, food safe materials and we assure the quality of every product at the point it leaves our facility. Every item is checked before dispatch.
Chocolate is sensitive to heat and handling. Softening, melting, surface bloom and damage that occur after the order leaves our facility are an accepted risk of ordering chocolate online and are not covered by this policy. This applies to all deliveries, including deliveries within Colombo.
We accept no responsibility for the condition of chocolate where:
A replacement or refund will not be offered where:
Our responsibility applies only to orders delivered successfully on the first delivery attempt to the address provided at checkout.
Shipments returned to us or requiring rerouting due to incorrect address details will be subject to additional reshipment and relabelling charges levied by the carrier. These charges will be quoted to you for approval before the order is reshipped.
Approved replacements and refunds are processed within 10 business days of approval.
For orders paid by card or online payment, refunds are issued to the original payment method. Depending on your payment provider, additional time may pass before the amount appears in your account.
For orders paid by cash on delivery, refunds are issued by bank transfer to bank details you provide.
If you have any questions or concerns regarding this policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle free.
Nutsontop (Pvt) Ltd may update this policy at any time. The version in effect at the time of your purchase applies to that order.
This policy is governed by the laws of Sri Lanka.
